Last updated: 14 March 2024
At The Play Way, we are committed to protecting your privacy as a customer and an online visitor to our website. We use the information we collect about you to maximise the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our Privacy Policy below carefully.
Information we collect from you:
In the course of your visits to our website or use of our products or services, we may obtain the following information about you: name, birthdate, address, email address, phone number, credit card details, IP address and billing details (together ‘Personal Information’).
Access to your Personal Information:
You may review, correct, update or delete the Personal Information we hold about you, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
The Play Way will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
How we use your information:
Personally Identifiable Information: We use the information we collect for the primary purpose of providing our services to you, including communicating with you, providing support, notifying you of updates and offers, sharing useful content, measuring customer satisfaction and providing you with a personalised website experience.
You may opt out of our mailing/marketing communications at any time by unsubscribing or contacting us in writing.
Non-Personally Identifiable Information: We also use the information we collect in aggregated and anonymised forms to improve our services, including administering our website, producing reports and analytics, advertising our products and services, identifying customer demands and assisting in meeting customer needs generally.
Any information you choose to make publicly available, such as blog comments and testimonials on our website will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.
Storage and Security of your information:
We will use all reasonable means to protect the confidentiality of your Personal Information while in our possession or control. All information we receive from you is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. Credit card information is encrypted before transmission and is not stored by us.
To enable us to deliver our services, we may transfer the information that we collect about you, including Personal Information, across borders for storage and processing in countries other than Australia. If your Personal Information is transferred and processed outside Australia, it will only be transferred to countries that have adequate privacy protections.
We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.
In the event that there is a breach of our security and your Personal Information is compromised, we will promptly notify you in compliance with the applicable law.
Cookies and Pixels:
A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any Personal Information (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.
Our website uses cookies to analyse website traffic, provide social media sharing and liking functionality and help us provide a better website visitor experience. In addition, cookies and pixels may be used to serve relevant ads to website visitors through third party services such as Google Ads and Facebook Adverts. These ads may appear on this website or other websites you visit.
Sharing your information with third parties:
We do not and will not sell or deal in Personal Information or any customer information.
Your Personal Information details are only disclosed to third party suppliers when it is required by law, for goods or services which you have purchased, for payment processing or to protect our copyright, trademarks and other legal rights. To the extent that we do share your Personal Information with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this Privacy Policy and in accordance with applicable law. Our contracts with third parties prohibit them from using any of your Personal Information for any purpose other than that for which it was shared.
Disclosure of your Information:
We may from time to time need to disclose certain information, which may include your Personal Information, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Information to protect the rights, property or safety of The Play Way, our customers or third parties.
If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Information, could be transferred to a purchaser under a confidentiality agreement. We would only disclose your Personal Information in good faith and where required by any of the above circumstances.
Links to Other Websites:
This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This Privacy Policy applies solely to information collected by this website.
Live Webinars / Group Telehealth Sessions:
We collect personal information from participants registering for webinar or Group Telehealth Sessions, including name, email address, and any other relevant details required for session participation.
Personal information or questions collected is used solely for the purpose of conducting and facilitating the webinar or Group Telehealth Session. We may use email addresses provided for communication related to the session, such as session reminders, updates, or follow-up information.
All data is stored securely as outlined above, interactive Group Telehealth Sessions are NOT recorded and therefore no personal information discussed during the session is collected or stored by The Play Way.
All participants have the right to choose whether they would like to actively participate in the telehealth question and answer session by posting their questions and individual requests via email prior to the event.
The information provided by Therapy at Home by The Play Way in any form, including but not limited to webinars, Group Telehealth Sessions, or any other communication channels, is for informational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment.
Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of information provided by The Play Way or its representatives.
By registering for and participating in the webinar or Group Telehealth Session, participants consent to the collection and use of their personal information as outlined in this privacy policy.
Participants may contact us with any questions, concerns, or requests related to their privacy or personal information by emailing [[email protected]] or by using the contact information provided on our website.
By participating in our webinar or Group Telehealth Sessions, you acknowledge that you have read and agree to this privacy policy.
Change in Privacy Policy:
As we plan to ensure our Privacy Policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our Privacy Policy.
Contact Us:
If you have any questions or concerns at any time about our Privacy Policy or the use of your Personal Information, please contact us at:
The Play Way
10-12 Woods Road, Yarrawonga, Victoria, 3730
Email: [email protected]
Phone: 1800 953 761