Each Therapy at Home programs and kits comes with a therapist-developed online program and a toolbox of adaptive equipment and support tools. Some of our programs include an outcome report for your NDIS reviews, others have the option to add one on at the cart. Therapy at Home Kits do not have an outcome report option due to the pricing equivalent to 1 therapy hour. 

Our online programs are housed on the Teachable platform and have videos, instructions for activities and downloadables as well as training for supporting adults.

Each program comes with a toolbox to support children to complete the various modules in the program, and to engage with and utilise the skills built from the program into their lifestyle for the greatest opportunity to acheive outcomes ongoing.

These support tools vary per program but can include:

• Journals and workbooks
• Auditory assistive technology
• Kitchen tools and visual aids to support daily living tasks
• Tools to support development of strength and endurance
• Sensory support tools
• Mindset and wellbeing tools
• Tools to support independence and executive function

All the tools you receive are specifically selected to help your child maximise the outcomes of the program and are intended to be used to support your child through the program.

An outcome report can be provided for each program, ensuring you have what you need to present at your NDIS reviews. You will find the online questionnaires to measure and record your child's progress and improvement in your customer portal.

The content of each program and toolbox does not change over time. We recommend you only order one program per child to ensure appropriate use of funds.

Yes!

If you have multiple children with NDIS funds you can place individual orders for them through the website. Please ensure you fill in the outcome report questionnaires in your portal for each individual child that you have ordered a Therapy at Home program for. 

Each program can only be purchased through one child’s funds. If that program requires an outcome report, we can only attribute the report to the one child who has used their funds to purchase the program. However, this does not stop the second/other children from using/engaging with the program also. The programs and toolboxes are all the same. So, if you do decide to (for example) order 2 Yoga and Mindfulness programs, for 2 individual children, you would receive the same online videos, and the same toolbox inclusions for both children. But each child would receive their own outcome report. 

Fidgets and sensory items are valuable tools for anxiety relief and concentration, but their durability can vary. Therapy at Home does not offer refunds or returns for these items unless they are faulty upon opening. Squishy and stretchy items are not indestructible and may not last indefinitely; we do not provide refunds or returns for them, nor are we responsible for any ingestion of their contents. It's important to follow provided instructions, ensure age-appropriate use, and supervise children.

Some of our programs include an outcome report, others have the option to add it at the cart. Kits do not have outcome reports as the pricing is equivalent to only 1 therapy hour.

You will be required to submit online questionnaires measuring your child's progress before and after the program. This is all housed in your customer portal. Once submitted, we will provide you with your outcome report.

To login with your account:

1. Click the link below to navigate to the Therapy at Home Customer Portal log in page.
   https://portal.theplayway.com/therapy-at-home
2. Enter the Email address and Password you used to verify your account and click Login.
3. You'll be taken to your dashboard where you will be able to access your child's profile and outcome Report tasks.

If you cannot see all of your Child's Profile, Outcome Report tasks or have any issues, please contact our office.

The portal will allow you to manage each of your children's profiles and outcome report tasks via a single login.

Use the dropdown arrow on the menu beside your child's name as shown below:

You should have received a portal registration email. If you did not receive this email, please check your junk (make sure it’s the email address from which you made your purchase) or contact our office at [email protected].

There are 3 steps to receiving the Outcome Report for your child.

• Check and complete your Child's profile
• Complete the pre-program questionnaire
• Complete the post-program questionnaire

(handwriting is the exception here with only a post questionnaire but requires you to keep track of progress via the Improvement Tracker that comes printed in your toolbox)

You will receive your Outcome Report within 2 weeks of completing your post questionnaire.

New Customer registration guide

This is a guide for logging into your Customer Portal account for the first time.

Step 1.

Once your order has been processed and paid, you will receive an email from Therapy at Home with your account confirmation.

Note: This email will go to the email address you used to purchase your Therapy At Home Program.

Navigate to your emails and click on the email “Therapy at Home customer portal - complete your registration”.

Step 2.

Click “Confirm Email”

Enter a new Password and click “Submit”

You can now log in to your Customer Portal using this email address and password. 

To reset your password, click the following link to navigate to the Teachable homepage: https://portal.theplayway.com/therapy-at-home

In the login window that appears, click the Forgot Password link above the Login button. Then, enter the email address associated with your account and click Next.

You’ll receive an email with instructions on how to reset your password in a few minutes. If you can't find the password reset email, check your inbox's spam or junk folder. Once you receive the email, click Change my Password.

Then, you’ll be redirected to the password reset page. Enter your new password and finalise by clicking the Reset Password button.

Once you’ve successfully reset your password, you’ll be redirected to the login page.

To login with your account:

1. Click the link below to navigate to the Therapy at Home Teachable homepage.
   Therapy at Home Teachable website
2. Click Login in the upper right-hand corner of the homepage.
3. Enter the email address and password you used to register your account and click Login.
4. You'll be taken to your dashboard where you will be able to access your course/s.

If you cannot see all of your courses or have any issues, please contact our office.

You will be enrolled using the email address provided at checkout:

• If you provided a different 'Participant Email' address for each of the orders, you can have each participant log in to Teachable using their own account.
• If you did not specify a different 'Participant Email' address, you can allow all participants to use the online program under this same account.

You should have received a confirmation email shortly before your support tools arrived via post. If you did not receive this email, please check your junk (make sure it’s the email from which you made your purchase) or contact our office on [email protected].

Some programs allow you to explore the program in whatever order you like but some require the program to be followed sequentially in order to reach the desired outcome.

You can complete the following programs in any order:

• Gardening Program
• Cooking Programs
• Creative Program
• Movement and Outdoor Program
• Yoga and mindfulness program
• Ready for School program
• Creative Handwriting
• Interests Programs

It’s ideal if you complete the following programs sequentially:

• Cake Masters Program
• Mindset and Wellbeing Program
• Handwriting Programs
• Routines Program
• Lego Program

There are 3 steps to receiving the Outcome Report:

• Check and complete the Participant's profile in the portal
• Complete the pre-program questionnaire in the portal
• Complete the post-program questionnaire in the portal

(Handwriting Foundations is the exception here with only the initial and final questionnaires but requires you to keep track of progress via the Improvement Tracker that comes printed in your toolbox)

You will receive your Outcome Report within 2 weeks of completing your final questionnaire.

This is a guide for logging into your Teachable account for the first time.

Step 1.

Once your order has been processed and shipped, you will receive emails from Therapy at Home with your account confirmation and your course enrolment.

Note: These emails will go to the email address you used to purchase your Therapy At Home Program, or if you put your “Participant's Email” in at the checkout, the emails will go to this.

Navigate to your emails and click on the email “Redeem your copy of Therapy At Home”

(Check your junk folder if you cannot find this.)

Step 2.

Click “Confirm Email”

Step 3.

Enter a new Password and click “Continue”

You'll now be taken to your dashboard where you will be able to access your course/s.

After enrolling in a school, a confirmation email is sent by The Play Projects to the email address you used to purchase the product (or the Childs Email address if one was provided).

If you do not see the initial email or the re-sent email in your inbox, try checking your spam or junk folders. You can also use the “All Mail” view in your email to view all filtered emails.

If you are still not able to gain access to your course, please contact Customer Support at [email protected].

To reset your password, click the following link to navigate to the Teachable homepage: Therapy at Home Teachable homepage

Now click Login in the upper right-hand corner

In the login window that appears, click the Forgot Password link above the Login button. Then, enter the email address associated with your account and click Next.

You’ll receive an email with instructions on how to reset your password in a few minutes. If you can't find the password reset email, check your inbox's spam or junk folder. Also, be sure to add teachable.com to your email's "safe sender" list to avoid further issues with email delivery. Once you receive the email, click Change my Password.

Then, you’ll be redirected to the password reset page. Enter your new password and finalise by clicking the Reset Password button.

Once you’ve successfully reset your password, you’ll be redirected to your school’s admin dashboard.

Group Telehealth Sessions take place at 12pm AEST every Wednesday and last for approximately one hour. 

When your order is shipped you will receive a confirmation email, which will contain a link to a submission form for your written question, and the link to the session Zoom call. Questions submitted via this link will be answered during the group session. If a question is not submitted prior to Monday 4pm, it will not be included and you will need to re-submit it for the following week’s session. You will have 4 weeks worth of sessions included with your order. 

Once your order has been shipped you will receive a confirmation email outlining the date and time of the Group Telehealth Session and a link to the Zoom call where the session will take place. 

Submitting a question prior to Monday 4pm on the week of the group session will ensure your questions are answered during this session. If you do not submit a question, you are welcome to attend the group session but will not be invited to speak with the therapist on the call. You do not need to formally confirm your attendance with us. 

If you submitted your question after Monday 4pm on the week of the session it would not have been addressed. All questions need to be submitted by 4pm the Monday before the live session. Please resubmit your question for next week's session.

If your question was outside the scope of the Therapy at Home Program implementation context, a therapist will likely email you a resource or recommendation for where to seek support outside of the group sessions. See FAQ 6 below for 'What kinds of questions can I ask?’.

The Group Telehealth Sessions are led by an experienced paediatric therapist from our Therapy at Home team.

Due to the context of our service and the group nature of these sessions, questions specific to the implementation of Therapy at Home programs will be addressed on this call. We cannot address more complex or individualised questions at the Group Telehealth level. These sessions are to support you in successfully implementing our Therapy at Home Programs with the child whom this program was ordered for.

Here’s an example of what types of questions will be spoken into by the therapist in the sessions:

"I am finding it difficult to engage my child with the puzzles part of the interests program. Have you got any ideas to help me support them to ‘give it a go’?"

"When we’re doing the Lego builds my child is getting so frustrated that they give up and never return to it. What would you suggest I do when this happens?"

The following types of questions are able to be submitted, but due to their individualised and more complex nature, our therapist won’t be able to speak to them on the live call, however they will get back to you via email, where possible, to direct you to any supports or services that we’re aware of that may be able to assist you:

"My child is wetting the bed every night at 12 years old and I don’t know what to do about it- please help!"

"My child is being violent at school and I’m at my wits end - what do I do?"

If you cannot access your Group Telehealth Session via the Zoom link, please reach out to our support team, via [email protected] for assistance.